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FAQ
Common Questions
Quick answers to things people ask before calling.
We're an authorized reseller for five major national internet providers: Brightspeed, EarthLink, Frontier, Kinetic, and Optimum. Each provider has different coverage areas, so call us and we'll check which ones are available at your exact address.
It depends on how many people are in your home, what you use the internet for, and how many devices are connected. As a general guide: 300 Mbps works for 1–3 people with moderate usage; 1 Gig is great for larger households or heavy streamers and gamers; 2 Gig+ is for power users who want to future-proof their connection. Call us — we'll ask a few quick questions and recommend the perfect fit.
Most of our providers — including EarthLink, Kinetic, and Brightspeed fiber plans — offer truly unlimited data with no caps or throttling. Availability of unlimited plans depends on the provider and plan you choose. We'll make sure you know exactly what's included before you sign up.
Many plans we offer — including Brightspeed, Kinetic, and Optimum — come with no annual contract. Frontier's 1 Gig promotional pricing is locked in for 12 months with a prorated early termination fee if canceled early. We'll always clearly explain contract terms before you make any commitments.
Installation timelines vary by provider and your location. In many areas, installation can happen within a few days to a week of signing up. Some providers also offer self-installation options that are available immediately. Call us and we'll give you an accurate timeline for your specific area.
No — we're an authorized reseller and agent for multiple providers. This means we can help you compare plans across providers, find the best deal, and handle your sign-up. Once you're connected, your ongoing service relationship is with the provider. Think of us as your internet concierge — we make the process simple and stress-free.